Terms and Conditions
Delivery
All our orders are processed without delay and most in stock products are delivered within 7 working days. However, please allow up to 28 days for items out of stock. Once items have been dispatched, we cannot be held responsible for delays caused by postal/shipping strikes, etc, or any other events that are beyond our control. If there is an expected lengthy delay on an item, the customer will be informed as soon as possible and offered the choice of proceeding with the order or cancelling it. In the event of cancellation, a full refund will be given.
All postal schedules exclude weekends, e.g. orders received on weekends will be dispatched the following Monday (subject to availability). Orders are sent by Royal Mail First Class Recorded Delivery.
Our delivery charge for the UK and Northern Ireland is free for orders over £0.00. Orders below £0.00 are subject to a £0.00 delivery charge.
Back Orders
If your item is not in stock, we will back order for you.
Refunds and Exchanges
We offer a 100% guarantee that if you're in any way dissatisfied with the goods you have ordered (including Sale items), we will exchange them or give you a full refund for the items*, provided that you return them to us in their original condition and packaging, unworn and unwashed, with all labels intact.
* Please ensure that briefs/thongs/swimwear etc. are tried on over your own underwear. We reserve the right to refuse returns of items where it is apparent that this has not been done.
If you are dissatisfied in any way with your goods, simply return them to us within the following timescales:
- Within 7 days when requesting a refund
- Within 14 days when requesting an exchange
In certain circumstances (e.g. when an item is purchased as a gift in advance of Valentines, Christmas, birthdays, etc.), Avec L'amour may agree to waive these conditions, but this will be done solely at our discretion. In the case of an exchange, gift boxes need not be returned, but customers should take all reasonable steps to protect returning items whilst in transit. In the event of a refund, please return the item(s) and gift box using a suitable protective packaging (e.g. bubble wrap).
Please note, once an item has been dispatched to a customer, Avec L'amour cannot refund postal costs or the cost of returning an item.
Customers wishing to return/exchange items should contact us without delay.
We accept all major debit cards, credit cards, and bank transfers.
Refunds
If you have requested a refund, replacements of a lower value than the returned goods, or no return instructions are specified, any refund due will be credited back to the card used to pay for the original order. We will let you know as soon as the refund has been processed. Please note that we are unable to offer credit notes.
Payments & Security
For your security, we process all online payments through H.S.B.C, the world's most trusted and sophisticated online trading system. All personal details are protected and we have no access whatsoever to any of your financial details. We also accept cheques and Postal Orders, but please note that delivery times are subject to fund clearance. Cheques and Postal Orders should be made payable to Avec L’amour Limited.
Privacy Policy
Avec L’amour Ltd has never knowingly and do not intend to disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, these are only active for the duration of the session and are removed from your computer when you leave Avec L’amour online shop. Cookies are also used to record your name and address indefintitely but only if you elect to do so by ticking the appropriate box.
Data collected by this site is used to:
- Take and fulfill customer’s orders.
- Administer and enhance the web-site and services.
- Only disclose basic information to third-parties for goods delivery purposes.
